Forgotten RAM ID Password

This option is for users who have forgotten their RAM ID password and need to manually reset it.

 

  1. Click on "New User? Forgot Password?" button.
     
  2. NewUserForgotPasswordButton

  3. Enter RAM ID Username.
     
  4. Student Format: W00000001, @00000001, etc.

    Faculty/Staff Format: jsmith

    NOTE: Faculty/Staff will be required to check the "I am Staff/Faculty" checkbox.


    ChangePasswordUsername

  5. Choose your “Authentication Type“ and enter requested answer: ResetPasswordOptions

    ResetPasswordChallengeQuestions

  6. Once the user’s identity has been verified either by answering Challenge Question or via OTP, the user will be prompted to set a new password.

  7. SetPassword

 

Please note the following requirements for passwords:

 

Troubleshooting: