Forgotten Password

This option is for users who have forgotten their RAM ID password and need to manually reset it.

 

  1. Click on "Forgot Password?" button.
     
  2. Enter your RAM ID Username.
     
  3. “Reset Forgotten Password” should be displayed for Requested Action.
     
  4. Choose your “Authentication Type“:
  5. Answer challenge or use OTP to email/text.
  6. Once the user’s identity has been verified, the user will be prompted to set a new personal password. Then click "Continue".
  7.  

    Please note the following requirements for passwords:

  8. You should receive a "Password Successfully Set" Message; click "Continue Logging In"
     
  9. You should now be logged into CCSF Resources Portal"
     

Troubleshooting:

Still need assistance? Contact CCSF Helpdesk at (415) 239-3711 (option 5)